CAUSES AND EFFECT OF INEFFECTIVE COMMUNICATION IN THE BANKING INDUSTRY

This project investigates the causes and effect of ineffective communication in the banking industries. It is a case study conducted in only one organization, the purpose of the study was to identify the negative aspect that stress cause and the effect in the organization. Books relating to the topic were consulted to give theoretical frame work to the study. The population and the sample size of the study were 75. This instrument used for the collection of data was the questionnaires and the researcher’s observations. The questionnaires were returned for the analysis, 5 research questions were formulated to generate answers. The study revealed that human feelings and biases can cause communication ineffective in the banking industry, lack of safe keeping of information by workers in the industry cause breakdown in communication. Finally, it was recommended that management should make sure that relevant information are neither delayed nor held from employees and the customers, as theses can cause conflict, gossips, rumors and half truth and that information should be properly encoded, considering the cultural differences of the target audience or recipient.

 

CHAPTER ONE

INTRODUCTION

1.1Background of the Study

1.2Statement of the Problem

1.3Purpose of the Study

1.4Research Questions

1.5Significance of the Study

1.6Scope of the Study

1.7Limitation of the Study

1.8Definition of Terms

CHAPTER TWO

LITERATURE REVIEW

2.0Introduction

2.1Concept of Communication

2.2Importance of Communication

2.3Types of Communication

2.4Barriers of Communication

2.5Strategies of Minimizing Incidences of Communication Breakdown

2.6Causes and Effects of Communication Breakdown

2.7Summary of Chapter Two

CHAPTER THREE

RESEARCH METHODOLOGY

3.0Introduction 

3.1Area of Study

3.2Research design

3.3Population of the study

3.4Sample and Sampling Techniques

3.5Instrument for data collection

3.6Administration of the instrument

3.7Methods of data analysis and presentation

CHAPTER FOUR

DATA ANALYSIS AND INTERPRETATION

4.0Introduction

4.1Data analysis

4.3Major findings

4.4Discussion of the findings

CHAPTER FIVE

SUMMARY, CONCLUSION AND RECOMMENDATION

5.0Introduction

5.1Summary

5.2Conclusion

5.3Recommendations

5.4Area for Further Studies

References